Erica Roberts

Erica Roberts is a seasoned Emergency Communications professional with more than 20 years of frontline and leadership experience. Throughout her career, she has served as a dispatcher, trainer, and supervisor, bringing a steady voice, a sharp operational mind, and a deep commitment to service.

Driven by a passion for education and community engagement, Erica serves as one of her department’s liaisons, helping bridge the gap between emergency communications and the public it serves. She has taught both in‑person courses and webinars, sharing practical knowledge, hard‑earned wisdom, and best practices for thriving in high‑pressure emergency environments.

Whether she’s training new dispatchers, supporting her team, or connecting with the community, Erica is dedicated to elevating the profession and empowering others to succeed.